FAQs
The questions we get asked most. If yours isn't here, email support@healthhygieneandfitness.store or call (310) 879-0911 and a real person will answer.
Orders & shipping
How long will my order take?
Orders typically arrive in 5 to 15 days. Every order ships with tracking, and your tracking link is emailed to you as soon as the parcel moves — not at the moment you order. Full details are on our Shipping Policy page.
Do you offer free shipping?
Yes — shipping is free on orders of $50 or more. Below that, shipping is charged at checkout. If you're close to the threshold, adding a second item is often cheaper than paying for delivery.
Where is my tracking number?
It's in your shipping confirmation email — check your spam folder if you can't find it. You can look up your parcel any time on our Track Order page.
My tracking hasn't updated in days. Is my order lost?
Almost certainly not. Carriers routinely go quiet for several days between scans, especially while a parcel is in transit. If it's been a week with no movement, email us your order number and we'll chase it down.
Can I change or cancel my order?
Email us straight away with your order number. If it hasn't entered fulfilment yet we can usually change it. Once it's been packed we can't, but you're still covered by our 30-day return window.
Do you ship internationally?
Yes. Any customs duties, import taxes or handling fees charged by your country are your responsibility — they're separate from what you pay us.
Returns & refunds
What's your return policy?
Every order is covered for 30 days from delivery. See Return Policy for how to send something back and Refund Policy for how the money comes back to you.
My item arrived damaged or faulty.
That one's on us. Email support@healthhygieneandfitness.store with your order number and photos or a short video showing the problem. Once confirmed, we ship you the same item again free of charge — you don't pay for the replacement and you don't pay return shipping. In most damage cases we don't need the item back at all.
I changed my mind. Can I return it?
Yes, within 30 days. You cover the return shipping, and we refund the item cost minus the original shipping. If you'd rather not pay to ship it back, you can instead keep the item and take 50% of its cost as store credit or a discount code.
How long do refunds take?
Once your return is approved, the refund goes back to your original payment method. Your bank usually takes a few business days to show it.
Products
Are your products checked before shipping?
Yes. Every single product is hand-checked for quality and damage before it ships. A person physically inspects the item, the seals, the parts and the packaging. If it doesn't pass, it doesn't go in your box. Our Product Standards page explains exactly what we look at.
How do you decide what to stock?
One question: what does this actually do for the person using it? If the answer is vague, or the only selling point is that it photographs well, we don't list it. We'd rather have a smaller range we can stand behind.
Are the supplements safe for me?
Our supplements are not intended to diagnose, treat, cure or prevent any disease, and these statements have not been evaluated by the FDA. Always read the label and follow the directions. Speak to a healthcare professional before starting any supplement — particularly if you're pregnant or nursing, under 18, taking medication, or managing a medical condition.
The colour looks different to the photo.
Screens vary and packaging changes between batches, so small differences in appearance are normal. If what arrived isn't the product you ordered, that's a different matter — email us and we'll fix it.
Bundles & discounts
How do bundles work?
Add the bundle to your cart and the discount applies automatically at checkout. No codes to enter. Each qualifying bundle gets its own price, and anything outside a bundle stays at its normal price.
Can I use a discount code with a bundle?
Bundle pricing doesn't combine with other discount codes. You'll get whichever is applied — not both.
Account & subscriptions
Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to find your orders and tracking later.
Do you offer subscriptions?
Yes. Many of our everyday essentials, including vitamins, supplements, protein and select skincare, can be ordered with Subscribe and save for a discount on every delivery. There's no minimum commitment, and you can skip, change or cancel any time from My Subscriptions in your account. See Subscriptions for how it works.
Still stuck?
Email support@healthhygieneandfitness.store or call (310) 879-0911 with your order number and we'll sort it out.