Refund policy

 

We want you to be happy with what you ordered. Every order is covered for 30 days from the day it’s delivered. Here’s how returns, replacements and refunds work.

Damaged or defective items

If your item arrived damaged or defective, email support@healthhygieneandfitness.store with your order number and photos or a short video showing the problem. Once we’ve confirmed it, we ship you the same item again, free of charge. You don’t pay for the replacement and you don’t pay return shipping. In most cases you won’t need to send the item back.

If you’d rather have a refund than a replacement, tell us in your email and we’ll refund the item instead.

Your options

1. Free replacement. The same item, shipped to you at no charge. This is for confirmed damage or defects.
2. Return for a refund. Email us within 30 days of delivery and we’ll send you the return address. You pay return shipping, and please use a tracked service. Once the item arrives back with us, we refund the price of the item, minus the original shipping cost.
3. Keep it for store credit. Skip sending it back and take 50% of the item’s price (excluding shipping) as store credit or a discount code. Email us first and we’ll confirm the exact amount before you decide.

What we need from you

• Your order number
• Photos or a short video of the problem
• A sentence or two on what went wrong

Refund timing

• Requests must reach us within 30 days of delivery.
• Refunds go back to your original payment method. How long it takes to show up depends on your bank or card issuer.
• For returned items, the refund is issued once the item arrives back with us.

What isn’t refundable

• Original and return shipping costs
• Requests made more than 30 days after delivery
• Damage or defect claims sent without photo or video proof

Contact us

Email support@healthhygieneandfitness.store or call (310) 879-0911. Please include your order number.