Shipping policy
Here’s how your order gets to you, and what to do if something looks off along the way.
Shipping cost
Shipping is free on orders of $50 or more. For orders under $50, the shipping cost is shown at checkout before you pay.
Delivery time
Orders typically arrive in 5 to 15 days. The exact timing depends on your address and the shipping option you choose at checkout.
Tracking
Every order ships with tracking. Your tracking link is emailed to you as soon as the parcel starts moving. If your tracking link hasn’t arrived or hasn’t updated in a while, email support@healthhygieneandfitness.store with your order number and we’ll look into it.
Every product is checked before it ships
We check items for quality and condition before they leave: packaging intact, the right product, nothing damaged. It’s the reason most orders arrive the way they should.
If your order is a day or two late
It usually means a unit didn’t pass our check and we swapped it for a good one before sending your parcel. If your order is running later than that, or your tracking has stalled, email us with your order number and we’ll find out exactly where it is.
If it arrives damaged
Email photos to support@healthhygieneandfitness.store with your order number. If we confirm the item is damaged or defective, we ship you the same item again free of charge. Full details are in our Return and Refund Policy.
The short version
- Free shipping on orders of $50 or more
- 5 to 15 days delivery
- Tracking on every order
- Every product checked before it leaves
- Questions: support@healthhygieneandfitness.store or (310) 879-0911