Shipping Policy
Here’s how your order gets to you, and what to do if something looks off along the way.
Delivery time
Orders typically arrive in 5 to 15 days. The exact timing depends on your address and the shipping option you pick at checkout.
Tracking
Every order ships with tracking. Your tracking link is emailed to you as soon as the parcel actually moves, so you can follow it the whole way rather than guessing. If your tracking link hasn’t arrived or hasn’t updated in a while, email support@healthhygieneandfitness.store with your order number and we’ll look into it.
Every product is checked before it ships
We check items for quality and condition before they leave — packaging intact, the right product, nothing damaged. It’s a slower way to ship, and it’s the reason most orders arrive the way they should.
If your order is a day or two late
It usually means a unit didn’t pass our check and we swapped it out for a good one before sending your parcel. We’d rather add a day than ship you something we weren’t happy with.
If your order is running later than that, or your tracking has stalled, email support@healthhygieneandfitness.store with your order number and we’ll chase it down and tell you exactly where it is.
If it arrives damaged
Send us photos at support@healthhygieneandfitness.store along with your order number. If we confirm the item is damaged or defective, we ship you the same item again free of charge. Full details are on our Return Policy and Refund Policy pages.
The short version
- 5 to 15 days delivery
- Tracking on every order, emailed when the parcel moves
- Every product quality-checked before it leaves
- A day or two late usually means we swapped out a unit that didn’t pass
- Questions: support@healthhygieneandfitness.store or (310) 879-0911
Contact
Email support@healthhygieneandfitness.store or call (310) 879-0911 with your order number and we’ll get you an answer.