Refund Policy

This page covers how money comes back to you. For how to physically send an item back, see our Return Policy.

You have 30 days from delivery to request a refund on an order.

Proof comes first

For any refund or replacement, we need to see the problem. Email support@healthhygieneandfitness.store with your order number plus photos or a short video showing the item is defective or was damaged. We review it and reply with your options.

Defective or damaged on arrival

If we confirm the item is defective or arrived damaged, we ship you the same item again at no cost — no charge for the replacement, no return shipping to pay. This is our default fix, because most people want the working product more than the money back.

If you’d rather have the money than a replacement, tell us when you email and we’ll sort out a refund instead.

Your three refund options

  1. Free replacement. Same item, shipped to you at no charge. Applies to confirmed defects and shipping damage.
  2. Refund on the item. Ship the item back at your own cost. Once it arrives, we refund the price of the item, minus the original shipping. Shipping costs aren’t refundable.
  3. 50% store credit, keep the item. Skip the return shipping entirely and take 50% of the item’s cost, excluding shipping, as store credit or a discount code.

How the store credit is worked out

The credit or discount is based on the item you bought and the value of the order you’re refunding against, so it isn’t a flat number across the store. Email support@healthhygieneandfitness.store and we’ll confirm the exact amount before you commit to it.

Timing

  • Requests must reach us within 30 days of delivery.
  • We review proof and reply with your options as quickly as we can.
  • Refunds go back to your original payment method. How fast it shows up after we send it depends on your bank or card issuer.
  • For returned items, the refund starts once the item is back with us.

What isn’t refundable

  • Original and return shipping costs
  • Requests made more than 30 days after delivery
  • Claims sent without photo or video proof of the defect or damage

Start a refund

Email support@healthhygieneandfitness.store with your order number and your proof, and tell us which of the three options above you want. Questions before you start? Call (310) 879-0911.